Though the role of the self-storage manager is changing, it’s still essential to industry success. If you work at a facility, you not only have a direct impact on revenue, site condition, reputation and many other critical factors, you know the property inside and out. This means you’re best positioned to create positive change.

Though you may not realize it, every piece of the business you oversee is connected. It’s important that you understand how sales, service, security, site maintenance and all the other elements impact each other. Our presenters will help you see the operational big picture, so you make smart business decisions. You’ll leave with a comprehensive checklist of tasks and strategies to ensure you’re tackling the right issues, solving the real problems, and increasing productivity, efficiency and income.

NEW IN 2025: Fresh presenters and perspectives! Get high-demand management insight from the co-owners of Lighthouse Storage Solutions, which provides industry consulting and training services!

You’ll learn:

The real goals for every great self-storage manager
How to succeed and feel more fulfilled in your role
How to effectively read and interpret your management-summary reports
Revenue-management strategies that’ll increase profitability
How to create a positive service foundation for your customers
How to set clear expectations for your tenants, so everyone is on the same page
What to do when a customer comes to you with a problem
Delinquency and collections best practices and habits
Common tenant-related emergencies and how to respond to them
How to identify your customer types and create buyer personas
Sales skills and presentation strategies that really work
How to handle customer objections
Why and how to make the most of ancillary products and services
An overview of marketing, your role and how it impacts the business
How to properly showcase your facility, in person and online
Simple ways improve your facility’s online presence
How to ensure your website delivers a positive customer experience
What “good” curb appeal looks like and the items that are most important to customers
Maintenance tasks you must be able to address (daily, weekly, monthly, seasonal)
How to vet, hire and work with service contractors, including how to negotiate contracts
The essentials for site security, including vigilance and safety
What to do in an emergency such as a break-in, onsite injury or natural disaster

Click here to register for the 2025 ISS World Expo!

Inside Self-Storage World Expo 2025

Management Mastery Workshop

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